The K.P.I. Book (Dedikált) [antikvár]

Szerző által dedikált példány. Táblái kopottasak, sarkai enyhén sérültek.
At last…The KPI Book by Jeff Smith is here. Now all of the Key Performance Indicators (KPI) for the Motor Industry have been brought together in one place for the very first time in a hardback publication. The five major areas of your dealership are covered including all the KPI for Sales, Service, Parts, Bodyshop and even General Management making it the essential tool for everyone who has the responsibility to make more profit for your company. The KPI Book explains each KPI to you in a way that is extremely easy to understand, even if you have never been exposed to Key Performance Indicators before. This has been achieved by ensuring that each Key Performance Indicator is written in jargon-busting plain English which is condensed to a single page together with its industry benchmark.