OS X Lion Support Essentials - Student Workbook [antikvár]

Getting Started This book is based on the same criteria that are used for Apple's official training course, Lion 101: OS X Support Essentials 10.7, an in-depth exploration of troubleshooting on OS X Lion. It serves as a self-paced tour of the breadth of functionality of Lion and the best methods for effectively supporting users of Lion systems. The primary goal is to prepare help desk specialists, technical coordinators, service technicians, system administrators, and others who support Macintosh users to knowledgeably address customer concerns and questions. This includes the ability to return a Lion computer to normal operation using the proper utilities, resources, and troubleshooting techniques. Whether you are an experienced system administrator or just want to dig deeper into Lion, you'll learn in-depth technical information and procedures used by Apple-certified technicians to install, configure, maintain, and diagnose Macintosh computers running Lion. This book assumes a basic level of familiarity with Mac OS X. Unless otherwise specified, all references to OS X Lion refer to version 10.7.0, which was the most current version available at the time of writing. Due to subsequent upgrades, some screens, features, and procedures may be slightly different from those presented on these pages.