The Facility Management Handbook [antikvár]

rr Handboolc Second Edition DAVID G. COTTS, P.E., C.F.M. Facility management is big business. After payroll, facilities are normally the second largest budget expense. They represent your organization's greatest single source of cost savings. And they are also a major asset, with far-reaching effects on future profitability. This new edition of a landmark book shows you how to give them their due and how to run the facilities department as "a business within a business." In the scope of its readership acceptance, nothing ever published in the facility management field approaches David G. Cotts's The Facility Management Handbook. Now updated for the realities of today's workplace, it has everything you need—down to the last detail—to help you organize all your functional activities and create a productive, businesslike facility that truly integrates people, place, and purpose. Among the new topics covered in the Second Edition you'll find: • Best practices, including benchmarking and effective use of cost indicators • How to "sell" facility management through commonsense public relations techniques • Quality management • How to build an excellent facility management team • Outsourcing • Partnering • Continuous improvement • Facility management information systems (FMIS), the Internet, the Worid Wide Web, and other relevant technology r-i'' (continued from front flap) • Customer service • Life-cycle costing This new edition also features the most complete, up-to-date glossary of FM terms ever published, as well as an essential "tool kit" of print, Internet, and web and e-mail resources. Cotts shows how to manage facilities (rather than merely operate them) so the results go straight to the bottom line. You'll see how to: • Set up and manage an effective work reception center (WRC). • Provide a safe, attractive work environment that supports individual and group productivity. • Ensure that facility plans match organizational plans. • Plan and control capital expenditures. • Minimize construction litigation. • Reduce space renovation caused by "chum." Moreover, you'll leam how to apply dozens of sound principles and problem-solving techniques that cut costs in every area of your multifaceted profession—with no diminution of services. The Facility Management Handbook Second Edition gives you powerful arguments and tools to bring to the business planning table —which will serve to demonstrate the enormous profit potential of your department and secure your well-deserved leadership role in your organization. David G. Cotts, RE., C.F.M., is a leading authority on facility management, much sought after by both private and public organizations for his consulting services. He served worldwide during a twenty-two-year career with the Army Corps of Engineers and later managed the World Bank facilities in Washington, DC. He is Past President of the International Facility Management Association and a Fellow of that organization. Preface to the Second Edition Two things led me to revise The Facility Management Handbook. The first stems from my observations of between 100 and 150 facility management departments aimually through my consulting practice and teaching for George Mason University, the University of Manitoba, and the International Facility Management Association (IFMA). The practice of facility management is changing dramatically, accelerated by the changes in the way that both private- and public-sector business is conducted. Chapter 1 discusses these changes at length. Most facility departments have been through total quality management, rightsizing, reengineering, and outsourcing since The Handbook first appeared. Many facility managers are reeling and staffing down and organizations have been shattered and budgets slashed dramatically. This new edition reflects these changed conditions. Conversely, a large number of facility managers have broken into the $100,000-150,000 salary range. Salaries at that level were extremely rare when I wrote the first edition in 1992, but this fact shows the opportunities available for good facility managers. This book deals with those opportunities. Second, in the spring of 1996,1 participated in a National Academy of Science symposium. Federal Facilities Beyond the 1990s (the symposium report is available from the National Academy Press, Washington, D.C.). It represented to me the good, the bad, and the ugly of the current state of facility management. There, alongside the reports of continuing efforts to improve bureaucratic procedures, were some real management jewels. Instead of the usual citing of better project management, proper construction management, and better design (all of which are important but have been emphasized for years), several speakers articulated the real keys to effective facility management: 1. We need to recognize facility management as a business function and the facility manager as a business manager. 2. We need to produce a quality service defined not by us but by our customers. 3. We need to implement best practices. ix