The White-Collar Shuffle [antikvár]

Preface This is not a technical book, however, no one should invest in office automation without first reading it. More importantly, do not put it down until you have tested its theory for yourself. If your company is pursuing the elusive "white-collar productivity" butterfly, then you owe it to management and to yourself to consider the ideas presented here. Some of our facts are startling; many of the ideas are revolutionary. Most managers and executives are oblivious to these concepts or only dimly aware of their significance. Nevertheless, this may be the only way American business will successfully compete in tomorrow's increasingly competitive world markets. This is not a technical book, but it does talk about technology. That is because technology in the office—call it integrated office systems, decision support systems, end-user computing, or whatever—is the ticket to future productivity. The choices are not clear cut and mistakes can be costly. No office technology can compensate for shortsighted management and hazy objectives. Yes, the book talks about technology, but it is really about effective management! Professionals on all levels of management will find these ideas stimulating. Top managers will see them as a blueprint for attaining their strategic business objectives. Information Systems personnel will better understand the problems and challenges of the services they offer and find the way to emerge as a powerful new force in the corporation. The growing number of department managers will see in this book a way to justify their investment in productivity-boost-ing equipment and software, and discover new means for organizing work or gaining support from I/S organizations. Personnel managers will find their human resources concerns resolved, so they can more successfully meet the needs of the nineties. Information Systems vendors will discover new customer needs in what they assumed was a mature vii